Give each reproducible issue a clear triage decision.
Turn bug reports into reproducible issues with clear engineering ownership.
How to build your bug triage tracker
Describe the job
Turn bug reports into reproducible issues with clear engineering ownership.
Review the first version
Choose how the support analyst records the issue reference and how the engineering owner reviews the next step.
Refine the views
Ask First to adjust the fields and views for the people who will use the app.
Test before sharing
Walk through the process with a sample record and check who owns the next action.
Follow Bug BT-088 through the handoffs.
Inspect the inputs, review decision and unresolved exception in this fictional operating example.
Bug triage tracker example
- Record
- Bug BT-088
- Affected version
- Demo 1.2
Current stage · Issue coordinator
Record the reported behavior
A fictional report says an edited stock quantity returns to its previous value after a reload in demo version 1.2.
Read the full walkthrough
Record the reported behavior
A fictional report says an edited stock quantity returns to its previous value after a reload in demo version 1.2.
- Record:
- Bug BT-088
- Affected version:
- Demo 1.2
Reproduce with synthetic data
The coordinator records the exact edit and reload steps with synthetic stock records so engineering can repeat the result.
- Record:
- Bug BT-088
- Expected:
- Save changed quantity
Assign the triage decision
The engineering reviewer assigns an owner and a proposed fix version without marking the report resolved.
- Record:
- Bug BT-088
- Observed:
- Old quantity after reload
Verify the proposed fix
The verification owner repeats the original steps against the proposed version. The issue stays open if the changed quantity still does not persist.
- Record:
- Bug BT-088
- Verification:
- Not yet checked
What to include in your bug triage tracker
Keep the issue reference in context
Keep issue reference, affected version, reproduction steps, expected behavior, observed behavior, severity assessment, engineering owner, fix version and verification result together so the next person can understand the request or record.
When the next step needs a decision
A sample report says an edited stock quantity returns to its previous value after a reload in demo version 1.2. The coordinator records the exact edit and reload steps with synthetic stock records so engineering can repeat the result.
Keep verification result visible
Keep the issue open until the fix is checked against the reported version and steps.
Choose what each person needs
Give the support analyst a working view and the engineering owner a review view. Keep issue reference and affected version attached to the decision as the work moves between them.
Questions about bug triage tracker
Start with issue reference, affected version, reproduction steps, expected behavior, observed behavior, severity assessment, engineering owner, fix version and verification result. Describe who enters the information and who reviews the next step.