Build a customer support portal around better answers
Give customers one place to ask for help, follow requests, find useful guidance, and understand what happens next.
Edit this starter brief to make it yours, then send it to start for free.
How it works
From idea to customer support portal
Create a calmer support experience while giving the team a shared view of every customer request.
- 1
Map the workflow
Describe the people, records, and decisions your customer support portal needs to support.
- 2
Build the system
First connects help requests, request status, and the screens needed to operate them.
- 3
Refine the logic
Test real scenarios, then change the rules, data, and self-service answers through conversation.
- 4
Launch the workflow
Publish the app for real users and continue improving it without rebuilding from scratch.
What you can include
The essentials for a strong customer support portal
Common questions
How quickly can I build a customer support portal?
You can create a working first version in minutes, then refine the design and functionality by continuing the conversation.
Will I get a working customer support portal or just a design?
First creates a working first version you can use in the live preview. You can then add screens, data, and workflows by continuing the conversation.
Do I need to know how to code?
No. Explain what you need in everyday language. First handles the implementation and shows each change in a live preview.
Can I change it after the first version?
Yes. Ask for changes in chat, review the updated app, and keep refining the design and behavior until it fits your workflow.
What should I include in a customer support portal?
A useful first version can include help requests, request status, and self-service answers. You can add or remove anything to match the way you want it to work.
What can I use a customer support portal for?
Create a calmer support experience while giving the team a shared view of every customer request. Start with that result, then describe the people, information, and decisions involved in your version.
Build your customer support portal now
Start with your goals and workflow. First turns them into a working customer support portal you can refine and publish.
Start building