Build your delivery dispatch app.

How to build your delivery dispatch app

1. 1

   Describe the job

   Coordinate delivery requests, driver assignments and changes to the planned window.

2. 2

   Review the first version

   Choose how the dispatch coordinator records the delivery request and how the delivery operations lead reviews the next step.

3. 3

   Refine the views

   Ask First to adjust the fields and views for the people who will use the app.

4. 4

   Test before sharing

   Walk through the process with a sample record and check who owns the next action.

What to include in your delivery dispatch app

• Keep the delivery request in context

  Keep delivery request, load, driver assignment, planned window, delivery report and exception together so the next person can understand the request or record.

• When the next step needs a decision

  A driver is proposed for two overlapping deliveries. Keep both assignments tentative until a dispatcher records a workable allocation.

• Keep exception visible

  Record the reported delivery outcome and assign any unresolved exception.

• Choose what each person needs

  Give the dispatch coordinator a working view and the delivery operations lead a review view. Keep delivery request and load attached to the decision as the work moves between them.