Build your guest request handoff.

How to build your guest request handoff

1. 1

   Describe the job

   Keep guest requests, assigned departments and promised updates connected.

2. 2

   Review the first version

   Choose how the front desk coordinator records the room reference and how the housekeeping lead reviews the next step.

3. 3

   Refine the views

   Ask First to adjust the fields and views for the people who will use the app.

4. 4

   Test before sharing

   Walk through the process with a sample record and check who owns the next action.

What to include in your guest request handoff

• Keep the room reference in context

  Keep room reference, non-sensitive request, assigned team, promised update, completion and guest confirmation together so the next person can understand the request or record.

• When the next step needs a decision

  A guest requests an extra pillow; housekeeping marks it dispatched but reception has no delivery confirmation. Keep dispatch and completion distinct.

• Keep guest confirmation visible

  Record the guest-facing follow-up after the department reports its work.

• Choose what each person needs

  Give the front desk coordinator a working view and the housekeeping lead a review view. Keep room reference and non-sensitive request attached to the decision as the work moves between them.