Build your incident postmortem tracker.

How to build your incident postmortem tracker

1. 1

   Describe the job

   Connect incident timelines, contributing factors and follow-up owners.

2. 2

   Review the first version

   Choose how the support analyst records the incident and how the engineering owner reviews the next step.

3. 3

   Refine the views

   Ask First to adjust the fields and views for the people who will use the app.

4. 4

   Test before sharing

   Walk through the process with a sample record and check who owns the next action.

What to include in your incident postmortem tracker

• Keep the incident in context

  Keep incident, timeline, observation, contributing factor, action owner and verification together so the next person can understand the request or record.

• When the next step needs a decision

  A service review identifies a retry problem but its proposed action has no verification method. Add a measurable check and keep the action open until evidence is recorded.

• Keep verification visible

  Keep the corrective action open until its result is verified.

• Choose what each person needs

  Give the support analyst a working view and the engineering owner a review view. Keep incident and timeline attached to the decision as the work moves between them.