Build your operating issue log.

How to build your operating issue log

1. 1

   Describe the job

   Give everyday operating issues a clear owner, next update and resolution note.

2. 2

   Review the first version

   Choose how the operations coordinator records the issue and how the request owner reviews the next step.

3. 3

   Refine the views

   Ask First to adjust the fields and views for the people who will use the app.

4. 4

   Test before sharing

   Walk through the process with a sample record and check who owns the next action.

What to include in your operating issue log

• Keep the issue in context

  Keep issue, reported location, noncritical category, owner, next update and resolution evidence together so the next person can understand the request or record.

• When the next step needs a decision

  A noncritical office request is marked resolved without a completion note. Return it for evidence while preserving the recorded owner and the date of the original report.

• Keep resolution evidence visible

  Return a prematurely closed issue for a completion note without losing its history.

• Choose what each person needs

  Give the operations coordinator a working view and the request owner a review view. Keep issue and reported location attached to the decision as the work moves between them.