Use casesProduct configurator

Build your product configurator.

Build product choices around explicit compatibility rules and quote requests.

How to build your product configurator

  1. Describe the job

    Build product choices around explicit compatibility rules and quote requests.

  2. Review the first version

    Choose how the customer records the option and how the product specialist reviews the next step.

  3. Refine the views

    Ask First to adjust the fields and views for the people who will use the app.

  4. Test before sharing

    Walk through the process with a sample record and check who owns the next action.

A product configurator example

A buyer selects two incompatible sample options.

Illustrative workflowProduct configurator

Product configurator example

Record
Product configurator · 01
Owner
Customer

Current stage · Customer

Open the option

A buyer selects two incompatible sample options.

Read the full walkthrough
  1. Open the option

    A buyer selects two incompatible sample options.

    Record:
    Product configurator · 01
    Owner:
    Customer
  2. Review the review

    Show the conflict and leave the configuration unsubmitted until a permitted combination is chosen.

    Stage:
    Awaiting product specialist review
    Owner:
    Product specialist
  3. Keep incompatible options visible and the configuration unsubmitted

    Keep incompatible options visible and the configuration unsubmitted until corrected.

    Next action:
    Keep incompatible options visible and the configuration unsubmitted until corrected.
    Owner:
    Quote coordinator

What to include in your product configurator

  • Keep the option in context

    Keep option, compatibility rule, configuration, quantity, quote request and review together so the next person can understand the request or record.

  • When the next step needs a decision

    A buyer selects two incompatible sample options. Show the conflict and leave the configuration unsubmitted until a permitted combination is chosen.

  • Keep review visible

    Keep incompatible options visible and the configuration unsubmitted until corrected.

  • Choose what each person needs

    Give the customer a working view and the product specialist a review view. Keep option and compatibility rule attached to the decision as the work moves between them.

Questions about product configurator

Start with option, compatibility rule, configuration, quantity, quote request and review. Describe who enters the information and who reviews the next step.

Build your product configurator.

Start with your workflow and make it yours.

Get started