Build your proof of delivery review.

How to build your proof of delivery review

1. 1

   Describe the job

   Keep delivery reports and evidence ready for review when a shipment is disputed.

2. 2

   Review the first version

   Choose how the dispatch coordinator records the shipment and how the delivery operations lead reviews the next step.

3. 3

   Refine the views

   Ask First to adjust the fields and views for the people who will use the app.

4. 4

   Test before sharing

   Walk through the process with a sample record and check who owns the next action.

What to include in your proof of delivery review

• Keep the shipment in context

  Keep shipment, recipient reference, delivery time, evidence source, dispute and review decision together so the next person can understand the request or record.

• When the next step needs a decision

  A delivery record is uploaded with an unreadable recipient field. Keep evidence review open while preserving the carrier's reported delivery status.

• Keep review decision visible

  Leave the delivery claim unresolved until its evidence is reviewed.

• Choose what each person needs

  Give the dispatch coordinator a working view and the delivery operations lead a review view. Keep shipment and recipient reference attached to the decision as the work moves between them.