Keep the tenant report, contractor visit and checked result together.
Connect tenant reports, agreed access and contractor visits to the manager's review.
How to build your rental maintenance requests
Describe the job
Connect tenant reports, agreed access and contractor visits to the manager's review.
Review the first version
Choose how the property coordinator records the Property and how the property manager reviews the next step.
Refine the views
Ask First to adjust the fields and views for the people who will use the app.
Test before sharing
Walk through the process with a sample record and check who owns the next action.
Follow Maintenance RM-065 through the handoffs.
This fictional rental maintenance requests example shows the ordinary handoff and the decision that remains open.
Rental maintenance requests example
- Record
- Maintenance RM-065
- Unit
- 4B
Current stage · Property coordinator
Record the unit issue and access window
A fictional occupant reports a sticking internal door at unit 4B.
Read the full walkthrough
Record the unit issue and access window
A fictional occupant reports a sticking internal door at unit 4B.
- Record:
- Maintenance RM-065
- Unit:
- 4B
Assign the contractor visit
The coordinator agrees access and assigns a routine contractor visit.
- Record:
- Maintenance RM-065
- Issue:
- Internal door sticking
Record the unresolved result
The contractor attends but needs another part, so the issue remains open.
- Record:
- Maintenance RM-065
- First visit:
- Part required
Verify completion with the occupant
The manager records the follow-up visit and waits for the occupant's result confirmation.
- Record:
- Maintenance RM-065
- Completion:
- Not yet verified
What to include in your rental maintenance requests
Keep the Property in context
Keep Property, unit, reported issue, agreed access, contractor, visit record, completion evidence, manager check and occupant update together so the next person can understand the request or record.
When the next step needs a decision
A sample occupant reports a sticking internal door at unit 4B. The coordinator agrees access and assigns a routine contractor visit.
Keep occupant update visible
Keep the tenant update and unresolved repair visible after a contractor visit.
Choose what each person needs
Give the property coordinator a working view and the property manager a review view. Keep Property and unit attached to the decision as the work moves between them.
Questions about rental maintenance requests
Start with Property, unit, reported issue, agreed access, contractor, visit record, completion evidence, manager check and occupant update. Describe who enters the information and who reviews the next step.
Try the workflow with your own process in mind.
Start with your workflow and make it yours.
Get started