Follow each repair from intake to a recorded collection.
Connect fault intake, estimates and parts holds to repair checks and collection.
How to build your repair job status tracker
Describe the job
Connect fault intake, estimates and parts holds to repair checks and collection.
Review the first version
Choose how the service adviser records the job reference and how the technician reviews the next step.
Refine the views
Ask First to adjust the fields and views for the people who will use the app.
Test before sharing
Walk through the process with a sample record and check who owns the next action.
Follow Repair RJ-093 through the handoffs.
Inspect the inputs, review decision and unresolved exception in this fictional operating example.
Repair job status tracker example
- Record
- Repair RJ-093
- Item
- Demo monitor M-17
Current stage · Service desk coordinator
Register the item and reported fault
A fictional service desk records monitor M-17, its supplied power adapter and an intermittent power fault under repair RJ-093.
Read the full walkthrough
Register the item and reported fault
A fictional service desk records monitor M-17, its supplied power adapter and an intermittent power fault under repair RJ-093.
- Record:
- Repair RJ-093
- Item:
- Demo monitor M-17
Link the estimate decision
The technician records a diagnostic note and links the accepted estimate version. Acceptance authorizes the proposed work; it does not mark the repair complete.
- Record:
- Repair RJ-093
- Fault:
- Power cuts out
Expose the parts hold
A required replacement cable has not arrived, so the job stays on a visible parts hold. Staff can explain the next step without changing the work-completion field.
- Record:
- Repair RJ-093
- Parts:
- Replacement cable pending
Separate ready-for-collection from collected
After the cable arrives, the technician records work completion and a separate quality check. The service desk marks ready for collection, then records the actual handover only when the customer collects the item.
- Record:
- Repair RJ-093
- Collection:
- Not yet ready
What to include in your repair job status tracker
Keep the job reference in context
Keep job reference, item identifier, reported fault, accessories received, diagnostic note, estimate decision, parts hold, work completion, quality check and collection record together so the next person can understand the request or record.
When the next step needs a decision
A sample service desk records monitor M-17, its supplied power adapter and an intermittent power fault under repair RJ-093. The technician records a diagnostic note and links the accepted estimate version. Acceptance authorizes the proposed work; it does not mark the repair complete.
Keep collection record visible
Keep the job open until the quality check and customer collection are recorded.
Choose what each person needs
Give the service adviser a working view and the technician a review view. Keep job reference and item identifier attached to the decision as the work moves between them.
Questions about repair job status tracker
Start with job reference, item identifier, reported fault, accessories received, diagnostic note, estimate decision, parts hold, work completion, quality check and collection record. Describe who enters the information and who reviews the next step.