Build your status page and uptime monitoring.

How to build your status page and uptime monitoring

1. 1

   Describe the job

   Keep monitoring observations and approved service updates separate.

2. 2

   Review the first version

   Choose how the support analyst records the service and how the engineering owner reviews the next step.

3. 3

   Refine the views

   Ask First to adjust the fields and views for the people who will use the app.

4. 4

   Test before sharing

   Walk through the process with a sample record and check who owns the next action.

What to include in your status page and uptime monitoring

• Keep the service in context

  Keep service, observation source, incident, update draft, review owner and resolution evidence together so the next person can understand the request or record.

• When the next step needs a decision

  A test check fails once while the service owner has not confirmed an incident. Keep the observation separate from an approved public status update.

• Keep resolution evidence visible

  Wait for the service owner's review before publishing an incident statement.

• Choose what each person needs

  Give the support analyst a working view and the engineering owner a review view. Keep service and observation source attached to the decision as the work moves between them.