Build your waste collection service log.

How to build your waste collection service log

1. 1

   Describe the job

   Keep collection requests, provider confirmations and pickup exceptions connected.

2. 2

   Review the first version

   Choose how the service coordinator records the site and how the assigned specialist reviews the next step.

3. 3

   Refine the views

   Ask First to adjust the fields and views for the people who will use the app.

4. 4

   Test before sharing

   Walk through the process with a sample record and check who owns the next action.

What to include in your waste collection service log

• Keep the site in context

  Keep site, collection request, material description, provider confirmation, reported pickup and exception together so the next person can understand the request or record.

• When the next step needs a decision

  A provider confirms a pickup slot but reports no collection afterward. Keep the request unresolved and assign a follow-up instead of treating the booking as completed service.

• Keep exception visible

  Keep the missed collection open until its follow-up is agreed.

• Choose what each person needs

  Give the service coordinator a working view and the assigned specialist a review view. Keep site and collection request attached to the decision as the work moves between them.