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First for hospitality & food services

Build hospitality apps around reservations, room readiness, kitchen requirements and supplier deliveries.

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What you can build

From guest-facing request to operating decision

Guest-facing requests and back-of-house work do not share a reliable completion status.

  • Room readiness handoffs
    Room
    204
    Housekeeping
    Complete
    Inspection
    Pending

    Room readiness handoffs.

    Connect maintenance and housekeeping checks to the front desk's room-readiness decision.

  • Booking website
    Stay
    Two nights
    Arrival
    22 November
    Request
    Late check-in

    Booking website.

    Give customers a clear way to request dates and see the agreed arrangement.

  • Restaurant ordering system
    Table
    12
    Order
    2 soups and 1 salad
    Kitchen status
    Queued

    Restaurant ordering system.

    Keep order tickets, kitchen progress and exceptions clear during service.

Follow one guest through the handoff.

Harbour House · Operations is a fictional example. Follow Guest request HOS-052 through the decisions and exception that the team needs to resolve.

Harbour House · OperationsGuest request HOS-052

Request: Additional room setup

Request
Additional room setup
Arrival
Fictional afternoon arrival

Current stage · Property operations manager

Guest services records a request

Guest services records a request.

From idea to live

Describe it. Refine it. Publish it.

Start with one workflow, such as room readiness handoffs. Describe what you need, refine the app and review it before sharing it with your team.

  • Build an app for room readiness handoffs.

    Guest request HOS-052
    Request
    Additional room setup
    Arrival
    Fictional afternoon arrival

    Describe the app you need.

    Start with one workflow, such as room readiness handoffs. Describe the record and what your team needs to track.

  • Add a field for assigned to.

    Guest request HOS-052
    Assigned to
    Operations team
    Dependency
    Linen delivery

    Refine it around your team.

    Ask for the fields and views people need for the next handoff.

  • Guest request HOS-052
    Ready status
    Confirmed by coordinator
    Guest update
    Recorded
    Handled by
    Property operations manager

    Review, then publish.

    Try the workflow in preview and check who needs access. Publish when you’re ready to share it.

Workflows for hospitality & food services

Start with one workflow. Each page gives you a relevant example and a starting brief you can adapt.

Make this workflow yours.

Start with a guest handoff or receiving exception. Property-management systems, POS, payments and automatic guest messages need separate setup.

Questions about building for hospitality & food services

Build an app for hospitality & food services.

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