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First for ecommerce

Build ecommerce apps around order lines, available stock, backorders, returns and the customer's next decision.

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What you can build

From order exception to customer choice

An order is waiting for stock or a customer decision while support lacks the same exception record.

  • Ecommerce order exceptions
    Order
    FS-1084
    Ordered / available
    2 / 1
    Customer choice
    Wait for full order

    Ecommerce order exceptions.

    Give support and fulfilment the same view of order-line exceptions and customer choices.

  • Inventory tracker
    SKU
    LAMP-OAK-01
    Available
    7 units
    Reserved
    3 units

    Inventory tracker.

    Keep stock receipts, issues and corrections connected to each item and location.

  • Returns merchandise authorization tracker
    Return
    RMA-028
    Reason
    Wrong size
    Inspection
    Awaiting receipt

    Returns merchandise authorization tracker.

    Track return requests, received quantities and item disposition separately.

Follow one order through the handoff.

Fern Store · Order operations is a fictional example. Follow Order exception EC-108 through the decisions and exception that the team needs to resolve.

Fern Store · Order operationsOrder exception EC-108

Order: FS-1084

Order
FS-1084
Item
Linen tote, 2 units

Current stage · Order operations lead

Operations flags an unfulfilled line

Operations flags an unfulfilled line.

From idea to live

Describe it. Refine it. Publish it.

Start with one workflow, such as ecommerce order exceptions. Describe what you need, refine the app and review it before sharing it with your team.

  • Build an app for ecommerce order exceptions.

    Order exception EC-108
    Order
    FS-1084
    Item
    Linen tote, 2 units

    Describe the app you need.

    Start with one workflow, such as ecommerce order exceptions. Describe the record and what your team needs to track.

  • Add a field for available.

    Order exception EC-108
    Available
    1 unit
    Exception
    Partial fulfilment decision

    Refine it around your team.

    Ask for the fields and views people need for the next handoff.

  • Order exception EC-108
    Next action
    Confirm inbound stock
    Fulfilment
    Still unfulfilled
    Handled by
    Order operations lead

    Review, then publish.

    Try the workflow in preview and check who needs access. Publish when you’re ready to share it.

Workflows for ecommerce

Start with one workflow. Each page gives you a relevant example and a starting brief you can adapt.

Make this workflow yours.

Use the app to coordinate exceptions. Storefront orders, payment processing, refunds and inventory synchronization need their own connected workflows.

Questions about building for ecommerce

Build an app for ecommerce.

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